Changes and returns

The item can be returned under the following conditions:

1) There is found quality problem after opening the package.

2) The item is different from the order list.

3) There is obviously design flaw on the product.

4) The item is irreparably damaged during transportation.

5) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions: 

1) The item still works even though there’s damage during transportation.

2) No claim is made up to 14 days after the customer has received the products.

3) The item is returned because of different color or packaging which has no effect to the product.

4) The returned item does not meet the conditions.

Note:

1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.

2) The returned item should be undamaged and in their original packaging.

3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order information.

4) The return transportation fee will be equally covered by both parties.

Returning procedure:

If a serious problem is found within 14 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 business days

Warranty:

For the items other than consumable products sold via www.UDPrinter.com, we provide 12 months warranty after shipment. All the extra parts for equipment can be purchased from www.UDPrinter.com.

For more information, please refer to “Customer Service & Warranty” on our website www.UDPrinter.com

About Refunds:

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

Most refunds are issued based on the payment method used at the time of purchase, sometimes maybe refunded as points to your account.

Please kindly notice if it is because of customers reasons, we will not approve the refunds.

The claim must be made within 14 days after the customer has received the products.