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F.A.Q
FAQ
1. Q: Does your products 100% new with good quality ?
A: Sure ,All our goods are 100% brand new ,and most of our goods with 3 monthes warranty period ,except print head
2. Q:What kind of shipping method available ?
A:All Spare Parts will be shipped by DHL Fedex TNT ,if you have your own forwarder in China ,please kindly tell us .
A: Yes, we offer 2-5 years warranty to our different products.
4. Q:How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
5. Q:If I buy the goods and don't know how to use it ,what should I do ?
A:Please feel free to contact us ,we have prifessional engineer to teach you how to use it .
6.if you did not foud the parts in our shop ,
A:that you need to free contact with us by email or whatsapp.
Our Service:
1. Your inquiry related to our products or prices will be replied in 24 hours.
2. Well-trained and experienced staff to answer all your inquiries in fluent English.
3. OEM&ODM, we can help you to design and put into product.
4. Protection of your sales area, ideas of design and all your private information.